Explore the World of Mycology Research with Premium Liquid Cultures

Welcome to North Coast Cultures! Below are answers to some of the most common questions about our liquid cultures, ordering process, and policies. If you don’t see your question here, feel free to contact us at northcoastcultures.com

1. About Our Products

What are liquid cultures?

Liquid cultures are sterile nutrient solutions containing live mycelium, which can be used for mycology research, microscopy, taxonomy, and educational purposes.

Are your liquid cultures viable?

Yes! All our liquid cultures are lab-tested and guaranteed to be viable and contamination-free. If you experience any issues, see our 90-Day Guarantee section below.

What species do you offer?

We offer a variety of gourmet, medicinal, and legally permissible mycology research cultures. Check our product listings for availability.

Are your liquid cultures for cultivation?

Our liquid cultures are sold for microscopy, taxonomy, and research purposes only. It is your responsibility to understand and comply with local laws regarding cultivation.

2. Ordering & Payment

How do I place an order?

Simply browse our website, add your desired liquid cultures to your cart, and proceed to checkout.

What payment methods do you accept?

We accept secure payments through credit/debit cards, Google Pay, & Apple Pay.  

Is my payment information secure?

Yes! We process all payments through third-party encrypted payment providers, meaning we do not store or access your payment details.

3. Shipping & Delivery

Where do you ship?

We ship to locations where our products are legal. If you are unsure about your area, please check local regulations before ordering.

How long does shipping take?

Orders are typically processed within 3 business days. Shipping times vary based on location and shipping method.

Do you offer discreet shipping?

Yes! We use plain, unmarked packaging for all orders to ensure privacy.

What if my package is lost or delayed?

If your package is lost or significantly delayed, contact us at Northcoastcultures.com with your order details. We will work with you to resolve the issue.

4. 90-Day Guarantee & Returns

What is your 90-day guarantee?

We guarantee our liquid cultures to be viable and contamination-free for 90 days from the delivery date. If your culture arrives contaminated or fails to show viability, we will replace it at no cost.

How do I request a replacement?

1. Contact us at northcoastcultures.com within 90 days of receiving your order.

2. Provide your order number and clear photos or videos showing the issue.

3. Our team will review your claim and send a replacement if eligible.

Do you offer refunds?

Due to the perishable nature of liquid cultures, we do not offer refunds. However, we provide replacements under our 90-day guarantee.

5. Storage & Handling

How should I store my liquid culture?

For best results, store liquid cultures in a refrigerator (35-40°F / 1-4°C) and do not freeze them.

How long do liquid cultures last?

When properly stored, liquid cultures can remain viable for several months. However, for best results, we recommend using them within 90 days.

6. Legal & Compliance

Are your products legal?

All products sold by North Coast Cultures are intended for legal research and educational purposes only. It is your responsibility to know and follow local laws.

Do you sell any restricted or illegal species?

No. We only offer legally permissible liquid cultures. If an item is restricted in your area, we will not ship to that location.

7. Contact & Support

How can I reach customer support?

You can email us at northcoastcultures.com or use our Contact Form on the website. We typically respond within 2 business days.

Do you offer wholesale or bulk orders?

Yes! If you are interested in bulk purchases, please contact us at northcoastcultures.com for pricing and availability.

If you have any other questions, don’t hesitate to reach out. Thank you for choosing North Coast Cultures happy researching!